Forum Discussion

Sue_new_2_forum's avatar
Sue_new_2_forum
Experienced Cover User
1 year ago

Reversed super payment does not reconcile

Hi,    I followed the steps for reversing a super payment due to 1 employee's payment being rejected, then when I reprocessed the successful contributions it is not showing the correct total amount...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi Sue_new_2_forum,

 

It sounds like you've followed the steps correctly to reverse and reprocess the super payment, but the totals aren't aligning as expected due to a previous adjustment for a rejected payment.

 

For a closer review and to address this discrepancy, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can provide direct assistance and access any details needed from your file.

 

Regards,

Sai

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