Reversed super payment does not reconcile
Hi, I followed the steps for reversing a super payment due to 1 employee's payment being rejected, then when I reprocessed the successful contributions it is not showing the correct total amount...
Forum Discussion
Hi Sue_new_2_forum,
It sounds like you've followed the steps correctly to reverse and reprocess the super payment, but the totals aren't aligning as expected due to a previous adjustment for a rejected payment.
For a closer review and to address this discrepancy, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can provide direct assistance and access any details needed from your file.
Regards,
Sai
