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BarbaraKR's avatar
BarbaraKR
Experienced Cover User
3 years ago
Solved

reversing a superannuation payment reversal

Hi All Hoping someone can help .. I had one employee's super guarantee payment bounce back to our account due to incorrect details.  It had been paid using 'pay superannuation', so part of an entir...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi BarbaraKR, 

     

    Thanks for your post. When you reverse the superannuation payment it will reverse each of the contributions within the transaction. Our Help Article Reversing and reprocessing superannuation payments has information and instructions on how to reprocess both the successfully paid super contributions and the returned super contributions. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi BarbaraKR, 

 

Thanks for your post. When you reverse the superannuation payment it will reverse each of the contributions within the transaction. Our Help Article Reversing and reprocessing superannuation payments has information and instructions on how to reprocess both the successfully paid super contributions and the returned super contributions. 

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

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