Forum Discussion

M_Moar's avatar
M_Moar
Experienced Cover User
4 years ago
Solved

Reversing MYOB Super Pay Transaction

Hi,   We made a payment on 30.06.20 via MYOB Pay Super.  A single staff member's Voluntary Member Contributions included in that payment have been returned by the super fund on 04.08.20, but these ...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi M_Moar 

     

    This is a known issue where a value in the lock period prevents the pay super reversal to be recorded , even though the dates are correct. This has been raised with the development team for a permanent fix. 

     

    In the meantime, in order to get around this,  you'll need to turn off the lock period preference to be able to reverse the payment (Setup > Preferences > Security tab). After reversing the payment, you can turn the lock periods preference back on.

     
    Let me know how you go on.
Komal_S's avatar
Komal_S
MYOB Moderator
4 years ago

Hi M_Moar 

 

This is a known issue where a value in the lock period prevents the pay super reversal to be recorded , even though the dates are correct. This has been raised with the development team for a permanent fix. 

 

In the meantime, in order to get around this,  you'll need to turn off the lock period preference to be able to reverse the payment (Setup > Preferences > Security tab). After reversing the payment, you can turn the lock periods preference back on.

 
Let me know how you go on.
  • M_Moar's avatar
    M_Moar
    Experienced Cover User
    4 years ago

    Hi Kormal

     

    Yes, that worked.  Many thanks.