Forum Discussion

Paradigm's avatar
Paradigm
Experienced Cover User
2 years ago

salary sacrifce super

Hello, the magic forum,

 

I did a payrun in September and got the message _GrossAmount Error: The derived aggregated gross YTD amount must not be a negative amount(ATO error code:CMN.ATO.PAYEVNTEMP.000389). I sent the report anyway and got a "sent with error".

 

I split the gross wages into two GL account, i.e. $1500 total gross was recorded as $200 gross wages. $1300 salary sacrfice. Both are "Gross Payments" but with different GL.  I have been doing this previously and there was no issue. this ATO error message only happened in September.

 

How could I fix this? Thank you!

 

 

 

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Paradigm,

     

    Thank you for your post.

     

    We are aware that some users are getting the ATO error code CMN.ATO.PAYEVNTEMP.000389 when processing pay runs. This error is being caused by a change to the workflow and integration with the ATO's tools (connectors). We've checked and consulted further with the relevant team. However, there's been no update regarding this issue. We apologize for any inconvenience that this issue has caused you. Your patience and understanding are greatly appreciated.

     

    In the meantime, do not declare pay runs to the ATO during the pay run process. Once a pay run is recorded, go to the STP reporting center, click on Not Sent Payrun, and then click on Send to the ATO. This will ensure STP reports are successfully sent to the ATO. For future reference, please refer to this Help article.

     

    Please feel free to create a new post if you need help in the future. We're happy to help you.

     

    Cheers,

    Princess

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