Self-onboarding - failed to send email
Hi, I am receiving an error message when attempting Employee Sef-onboarding, both through the app and the browser. I have only tried self-onboarding for two new employees, one in February 2023 and on...
Forum Discussion
HI sue96A
Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.
I am happy to assist you and I can look into it for you. However, I have checked on the attachment and I am unable to open it. Can you please send me the screenshots of the error message that you received? You can also send me a Private message to furtherly assist you with this.
We'll wait for your response
Cheers,
Cel
Hi Cel,
The attachment I sent was a Word document containing parts of the screenshots. I have attached it now as a PDF which hopefully you can read. I couldn't send screenshots because the pages contained personal information.
Regards
Sue
Hi sue96A
Thanks for your patience. And thank you for sending the pdf file for the error message. However, I wasn't able to open the pdf file.
Can you please send me the screenshots of the exact error message that you got when sending the self onboarding form? This will help us to know what is causing the issue.
I'm happy to assist you.
Cheers,
Cel
Hi Cel,
I can't send screenshots because they would contain an employee email address and the names of employees which should remian confidential.
The error on the App is "We couldn't send the invite to your employee. Try again later."
The error on the browser is "! Something went wrong"
Hi sue96A
May I know how you go about the issue? If the problem persists, you can send me a Private Message with the screenshots of the exact error that you received while submitting the self-onboarding form to fix the issue.
Best Regards,
Cel
When I'm in the App, I go to the Payroll Command Centre, click on Employee Self-Onboarding, enter the new employee's first name, last name and email address and then click on Send Self-Onboarding Form.
When I'm in the browser, I go to Payroll, Create employee, enter the new employee's first name, last name and email address and then click on Send self-onboarding form.
Hi sue96A
We appreciate your patience on this issue. And thank you for responding to us and providing updates on the situation.
Could you please confirm that your file is available online? To be able to send this form, your file must be online. If it is online and still receiving the same error, please send me a Private Message with more information about your account so that I can investigate further.
- Serial number
- Company Name
- CDF # (help>>about myob>>Company data file id)
- Frist and last name of primary contact
- Email address\
I'll wait for your reply.
Regards,
Cel
