Forum Discussion

ELC-Leo's avatar
ELC-Leo
Experienced Cover User
3 years ago

Self-onboarding email not received by employee and card not created

I have tried 4 times over several months to have our new employee receive the self-onboarding email to his gmail address. He has never received it (not in junk, etc). I have used the self-onboarding ...
Nessa160's avatar
Nessa160
Cover User
3 years ago

I am having the same issue - can you please assit me?

ItaiMYOB's avatar
ItaiMYOB
MYOB Product Manager
3 years ago

Hi Nessa160 


I'd be happy to help.

Would you be able to send me a private message (hover over my avatar to click the link to send me a private message) with your company GUID (Open your file in the browser, and once logged in, copy the URL which will have the GUID in it) as well as the email address used for the employee you were having an issue with.

 

As ELC-Leo mentioned, we identified a bug with deleting and resending, which we released a fix for just prior to Christmas.

 

Could you also please send me details on the specific steps you took, and when it occurred?

 

Thanks

 

Itai

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