Forum Discussion

SuzanneDenny's avatar
SuzanneDenny
4 months ago

Self-Onboarding Export data issue

Hi all, we have recently started using the Self-Onboarding function for new employees.

However, once we started using this the Export data we use for processing payroll is creating two lines for each Self-Onboarded Employee card details. Our payroll template requires one line per Employee.

The self-onboarding function is also bringing the Emergency Contact information into the Notes section of the Employee Card.

Has anyone else experienced this and found a fix?

Thank you.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 months ago

    Hi SuzanneDenny,

     

    The issue with self-onboarding creating two lines for each employee when exporting has already been reported to our developers. While I can't give you an exact timeline for when this will be fixed, I've added your account to the list of those affected by this issue.
     
    In the meantime, you can try this workaround for one of your employees: 

    • Open the payment details on an employee card and delete the bank account details
    • Switch the payment method to cash and press OK
    • Open the payment details again, select the electronic payment method, and re-enter the bank account details

    For the emergency contact info being brought into the notes section, you'll need to reach out to our support team through live chat via the virtual assistant MOCA or by raising a support ticket via My Account. Please include screenshots to help our team investigate further.

     

    Cheers,

    Princess

    • SuzanneDenny's avatar
      SuzanneDenny
      2 days ago

      Hi Princess

      Has this self-onboarding issue been resolved as yet? We have put our Self-Onboarding for new employees on hold until this happens. An update would be appreciated, thank you.

      Suzanne

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 days ago

        Hi there SuzanneDenny,

         

        I've checked on our end for any updates regarding the issue with exporting self-onboarding creating two lines. There aren't any updates yet, but rest assured, once developers have resolved it, you'll be notified as your account has been flagged as affected by this issue.

         

        Cheers,

        Doreen

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