Hi Lynzo,
Thanks for sharing the behavior of your TOIL setup. It does sound like it's acting up even if you change its settings.
Normally, TOIL can be set up under exemptions if you'd like it treated that way, including for superannuation, so there is a setup option available for this.
That said, from what you’ve described, it sounds like the setting isn’t sticking after you change it and is reverting, so this would be best looked at by our support team directly.
You can reach out by creating a ticket in My Account. You can also connect with MOCA, our virtual assistant, and if needed, they’ll guide you to live chat support.
Regards,
Genreve
