Forum Discussion

Experienced Cover User

10 months ago

Sign In and STP report could not be sent out propertly

Dear Sir/Madam, Last week I've email my MYOB matters and try to get some support from MYOB team. But not yet received any support. Once again, My MYOB matter are the below: 1. Problme wi...

MYOB-problems with sign in.pdf403 KB

MYOB-Problem for Payroll STP report sending issue.pdf416 KB

Genreve_S
9 months ago
Hi recent_0519,

Thanks for the response.

Based on our checks, there don't seem to be any issues with your email address and account. The problem you're experiencing might be related to your device or internet connection. Since you've already tested your internet speed, the next step would be to try logging in on a different device.

If the issue persists, it could be due to browser-related issues. You might want to try clearing your browser cache or using an incognito/private browsing window. If you're still unable to log in, it's possible that your account may be locked. You can unlock your account via the password reset portal.

If none of these steps resolve the issue, please let us know. We're here to assist you further.

Thanks,
Genreve

Genreve_S

MYOB Moderator

Hi recent_0519,

Thanks for the response.

Based on our checks, there don't seem to be any issues with your email address and account. The problem you're experiencing might be related to your device or internet connection. Since you've already tested your internet speed, the next step would be to try logging in on a different device.

If the issue persists, it could be due to browser-related issues. You might want to try clearing your browser cache or using an incognito/private browsing window. If you're still unable to log in, it's possible that your account may be locked. You can unlock your account via the password reset portal.

If none of these steps resolve the issue, please let us know. We're here to assist you further.

Thanks,
Genreve

recent_0519

Experienced Cover User

9 months ago

Thank you for your support, Genreve.

I will check with IT guy.

Kind Regards

Sherry Shi

Shella_A
MYOB Moderator
9 months ago
Hi recent_0519,

You're welcome! Good luck with your IT consultation!

Feel free to reach out if you need any more assistance.

Cheers,

Shella
Janine1568
Contributing Cover User
8 months ago
Good Morning Sherry

We have been having the same issues for weeks. We have cleared our cache etc but, still having the same issues.
Did you resolve?
Kind Regards
Janine
accounts@tdflooring.com.au
- recent_0519
  Experienced Cover User
  8 months ago
  Morning Janine1568,
  
  Yes, I've got this problems for more than two months since Feb. it was really headache and waste time when processing MYOB files.
  I've been test our internet using home internet and my mobile and found this is our company's internet connation issues. Just two days ago, I get one IT guy to check our internet and found our internet router is having connection problem. So we'll contact Telstra to replace the router late. Currently it's OK that have been using one additional router connection to process MYOB files.
  Thank you for the support.
  
  Kind Regards
  Sherry Shi