Hi, can anyone tell me please why the above message keeps appearing when i go into the Payroll reporting Centre? It's been happening since thursday last week.
Thanks
Jackie
Hello acc23
Are you able to please send a console log when the error pops up? I have linked our Help Article which will give instructions on how to get the console log.
Once you have done that, are you able to please try logging into the web browser version of AccountRight at app.myob.com in your Google Chrome browser and see if the same issue happens?
Please let me know how you go.
Hi Chris, I have tried logging a console log, however, there is not an actual "error" message, just not able to connect to the ATO via the payroll and the attached message appears instead of the boxes to enter your name and submit to the ATO. Just as you see attached.
In my web browser, i dont get the same message it lets me in..
Is this what you wanted?
Hi the same thing is happening to me. Although it is ok in the chrome browser just not on MYOB. And the other lady I work with, her MYOB is fine!
did you get it sorted at all?
No not sorted at all. Still doing the same thing.
I received the same message today (Wednesday) trying to lodge payroll for several entities on several computers. It appears the problem is wide spread. For the support - windows 10 physical and virtual machines, latest updates and patches applied.
