Forum Discussion

Further_better's avatar
Further_better
Experienced Cover User
2 years ago
Solved

Standard Payroll Details don't populate

I have read and tried all the 'fixes' for this error, with no success.  Does anyone know what causes this or how to fix it?  I have :  checked all the entries to create the card                     ...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Further_better, 

     

    Thanks for the response and the screenshot you've attached. 

     

    Generally, the information in the Standard Pay will automatically populate from the information in the Wages tab. I suggest opening the Wages tab and seeing if everything is correct. 

    If everything is correct and Standard pay does not apply, please follow these steps to potentially refresh the employee card.

    1. Go to the wages tab.
    2. Edit the wage amount.
    3. Go back to standard pay.
    4. Check if the information auto-populates.
    5. If it auto-populates, go back to the wage tab, correct the values, and save.
    6. If it does not auto-populate, let us know and we'll find another workaround.

    We look forward to your update. 

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Further_better, 

 

Thanks for the response and the screenshot you've attached. 

 

Generally, the information in the Standard Pay will automatically populate from the information in the Wages tab. I suggest opening the Wages tab and seeing if everything is correct. 

If everything is correct and Standard pay does not apply, please follow these steps to potentially refresh the employee card.

  1. Go to the wages tab.
  2. Edit the wage amount.
  3. Go back to standard pay.
  4. Check if the information auto-populates.
  5. If it auto-populates, go back to the wage tab, correct the values, and save.
  6. If it does not auto-populate, let us know and we'll find another workaround.

We look forward to your update. 

 

Thanks,
Genreve

Further_better's avatar
Further_better
Experienced Cover User
2 years ago

You're a legend Genreve!  This worked - thank you so much!

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Further_better, 

     

    Thanks for your response. We appreciate your time in sending us an update. 

     

    I'm glad everything is fixed at this point. Feel free to mark my response as "Accepted Solution" to help other users with a similar issue find this thread. 

     

    If you have any other concerns, feel free to post again in the forum. 


    Thanks,

    Genreve

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