comments auto populating to next invoice

Steven, you have just made my day!!!  

Thank you so much for this suggestion, simple and very effective!  Will upload now to all our customer card files :)

Dear Yanike, we tried your suggestion and unfortunately this did not work.  Comments from previously invoice still appeared on next new invoice.

Hi LP1 

Thanks for your post.

In AccountRight manually entered comments on a sale will transpose to the next sale if the sales window is not closed and reopened. If you close the window before entering the next customer, your comment won't auto populate the next invoice.

If you don't do this, you will have to delete the comment from the comment field.

Hi LP1 

Have you selected the preferred Sale Comment in the customer card>>Selling Details for each customer? This enables you to individualise comments to each customer invoice. When these are filled out in the customer card, each invoice for that customer should populate with the set comments. Could you send me some screenshots if this is not the case?

Hi Yanike,

the text in comments changes all the time. It's not the same text for each customer. Each invoice we require unique comments pertaining to that invoice.

Hi LP1 

I am sorry to hear this hasn't worked you. The only resolution is to delete the comment from the comment field. At the moment we don't have any work around for this. I have passed your feedback on to the team. 

thanks for trying, much appreciated!  we just find it a jolly nuisance because when you are busy sometimes forgot to go to comments and delete past notes everytime we raise new invoice. Not ideal for us because sometimes it contains sensitive info and risk it can be printed off and sent to customer.  Been an issue since using myob back in 2011!   If your team can consider a solution would be much appreciated by myself and many others I'm sure.