STILL can't process first pay run for the new financial year!!!!
I have been waiting on a response since Monday and was told the issue was a problem with the ATO and that everything had now been fixed. This is now DAY 3 and we are STILL unable to process our weekly staff payroll that was due on Monday 1 July. Can you please kindly assist us as a matter of urgency? The last 4 digits of our serial no. are 6670. Pleeeeeease help us!!!! The pay run has been successfully saved online but we are unable to record/report it and progress to the 'prepare payments' stage. Thanks in advance for your assistance.
Hi LJZ,
I can understand how frustrating this must be. I've applied some fixed scripts again to your file to help you with reporting and recording your payments. Could you give reporting the pay run another shot? Please make sure that the pay run hasn't been reported to the ATO yet to avoid any duplication of payments. If you're still having trouble, feel free to get in touch.
Cheers,
Princess