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I fixed this problem. It turns out to be the "termination reason".
What i have done is:
1. Reverse finalisation of those terminated employees.
2. Undo their termination
3. Add termination again but with selecting termination reason.
4. Finalise their payroll
And the staff told me his tax is ready after like 10 minutes.
Hope this can help you.
Thanks Sabrina :)
I had already put in a termination reason so unfortunately that did not help my situation.
I have ended up escalating with ATO, as they have confirmed they have the information but just not ticked tax ready although I have done everything correctly.
MYOB have suspended the rollout of STP2, so this suggests to me that the issue is with MYOB and single touch payroll 2 and how it reports to the ATO.
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