Forum Discussion

LauraF1's avatar
LauraF1
Contributing User
1 month ago

STP Not Balancing - Double Payroll Recorded 1 Deleted - How to Correct

Hello Community,   I have a tricky situation and would appreciate some help please. Payroll was processed, recorded but not submitted to ATO then deleted. It was processed again, recorded and su...
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 month ago

Hi LauraF1,

It’s a good idea to double-check whether that pay run is actually flowing through the reports and STP. 

I’d recommend:

  • Running the Payroll Activity report to confirm the figures for that employee/pay period, and
  • Running the YTD verification report (in your STP reporting area) to see if the same pay is showing there.

If the pay isn’t appearing in one of those reports, it usually means it wasn’t recorded correctly or wasn’t included in an STP event. You can reach out to our back-end to team for more help. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

LauraF1's avatar
LauraF1
Contributing User
1 month ago

Hi Earl,

 

Thank you for your response. Yes I have run the reports and can see that it is included on the STP. However as the staff member then deleted the payroll in MYOB the STP is over stated.
The only way I can think of correcting this would be to run another payroll for those staff members as a negative, report it to the ATO then delete the payroll from MYOB.
Unsure of any other way to fix it?
Appreciate your thoughts.

Thanks 
Laura

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home