STP Reporting double up confusion
Help, a few employees advised me today that I have reported their pay twice to the ATO. When I go to the payroll in MYOB it is only showing that all employees have one entry. (one payroll for 140 emp...
Forum Discussion
Hi Nicola1978,
That does sound confusing. ATO gets its payroll info straight from your payroll reports (not just the STP report), so it’s odd they’re seeing a double-up. This usually only happens if there’s been a glitch or an issue with the connection during the payroll submission. To get to the bottom of this, we’ll need to check a few details together specifically, your payroll activity, register, and year-to-date (YTD) verification report. The quickest way forward is to contact our support team so we can work through this with you. You can jump into live chat using our virtual assistant MOCA or raise a support ticket via MyAccount.
Cheers,
Princess
