STP reporting during payroll
Kameleon Group Pty Ltd serial number **** **** **** When I process our payroll using the web version of AccountRight there are 2 issues occurring. First issue (this has been occurring for over a year...
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Hi HelenHolman,
Thank you for your comprehensive response, and I appreciate your understanding regarding the delayed reply. Upon reviewing the attached diagnostic log, the recommended solution is to clear your AccountRight cache to prevent encountering this issue in the future. I also want to express gratitude for sharing how you resolved this matter. Clearing the AccountRight Cache
Feel free to post again, we're happy to help!
Regards,
Earl
Today's payroll I did in the web version of MYOB. My process was:
1. update the employee's hours etc
2. click 'Next' so it could do the 'checking the STP validations' bit
3. click previous and update the next employee's pay record
4. At the 34th employee's pay record, when I clicked 'Next' to do the 'checking the STP validations' bit, it did not pass
5. Unchecked the 34th employee in the payrun.
6. Finalised the payrun for the previous 33 employees
7. STP reporting went through without errors
8. Run reports and upload bank file
9. Back to the start - created new payrun for the same dates and proceeded to process for the last 16 employees
Although this is a work around, it's still ridiculous that for some reason when I get to the 34th employee MYOB doesn't like it and I get the STP checking error.
The problem remains and is definitely not resolved.
