Forum Discussion

Lisam's avatar
Lisam
Experienced Cover User
2 years ago

STP Verification not balancing to Wages lodged

Hi,  I have a client with 5 employees.  Of these 5, three  balance to the MYOB Payroll Verification but 2 do not.  Their gross, PAYGW and Super are all under.  The only thing that balances is the le...
  • NikkiParsons's avatar
    NikkiParsons
    2 years ago

    Lisam  Have you run a NIL STP for those two employees? We consider this step one in trouble shooting.

NikkiParsons's avatar
NikkiParsons
Valued Cover User

Lisam  Have you run a NIL STP for those two employees? We consider this step one in trouble shooting.

Lisam's avatar
Lisam
Experienced Cover User
2 years ago

Hi Nikki,  I am embarrased to say I didn't do this because they are full time employees and they were included in the final pay run for the year.  (I have only ever had to run a NIL pay run for terminated employees in the past to correct balances).

 

Thank you - this did work!

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi LisaM 

     

    Thank you for letting us know. It's great to hear that you had this resolved. Please don't hesitate to post again if you need help in the future. We are more than happy to assist.

     

    Thank you NikkiParsons for sharing this step to troubleshoot the issue. I appreciate you taking the time to provide a resolution. This is a great help to other users with the same issue.

     

    Cheers,

    Princess

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