Forum Discussion

Kace4321's avatar
Kace4321
Trusted User
2 years ago

Super authorisation payment - not receiving code via mobile

Hi,

I have not changed any settings or updated any admin contacts.

When I try to authorise the super payment, and wait for a code to come to my mobile, nothing happens.

I tried last week and days later the code came through, which by then it has expired.

What is going on in MYOB?

It worked last month and has for the past few years, but it's not working this month.

  • Shella_A's avatar
    Shella_A
    2 years ago

    Hi Kace4321,

     

    Thanks for the quick response. 

     

    We appreciate your patience with this, and we are glad to know that we’re able to help you through a private message. Please be informed that we will be closing the thread now. 

     

    If you need further help, don't hesitate to start a new post and we'll be happy to assist.

     

    Also, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

     

    Cheers,

    Shella

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 years ago

    Hi Kace4321,

     

    Thank you for your post. 

     

    In this case, may we know if you’re receiving any error message? We've sent you a private message requesting some information to assist you further. We will be waiting for your response. 

     

     

    Cheers,
    Shella

    • KevinFe2's avatar
      KevinFe2
      Experienced User
      11 months ago

      Hi Shella

       

      I have the same problem today. I'm not receiving an SMS to authorise super payments. It's previously been no issue, but today, not working. I've checked my email and phone number, no change there as it all correct. Can you help please? Thank you 

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        11 months ago

        Hi KevinFe2, 

         

        Thanks for your post. 

         

        We're sorry to know that you're not able to receive authorization code to proceed on super payment. We've sent you a private message to gather some information to assist you further. We will be waiting for your response. 

         

         

        Thanks,

        Shella

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 years ago

    Hi Kace4321,

     

    Thanks for the quick response. 

     

    We appreciate your patience with this, and we are glad to know that we’re able to help you through a private message. Please be informed that we will be closing the thread now. 

     

    If you need further help, don't hesitate to start a new post and we'll be happy to assist.

     

    Also, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

     

    Cheers,

    Shella

  • Chloemac's avatar
    Chloemac
    3 days ago

    Hello, I'm having this issue today, I usually process weekly, never had this issue before.

    Can someone please help? 

    Thanks, 

    Chloe :)

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      3 days ago

       Hi Chloemac,

       

      This issue needs a closer look at your account by our support team. They'll need to double-check your roles and permissions to authorise payments, as well as your mobile number for super payments. You can either call them directly or connect with our live chat agent via the virtual assistant MOCA. 

       

      Cheers,

      Princess

  • SylvC's avatar
    SylvC
    Contributing User
    3 days ago

    Hi

    I've been having the same issue for the last few hours too, the first time I tried was 9am and the code came though at 12.15pm but is no good now.

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      3 days ago

      Hi SylvC,

       

      Sorry to hear you're having trouble receiving the SMS code for paying super. To help you out, it's crucial to connect with our support team, as this issue requires a closer look at your account. You can either call them directly or use our virtual assistant MOCA to get in touch with a live chat agent.

       

      Cheers,

      Princess

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      3 days ago

      Hi SylvC,

       

      Great to hear that everything is now fixed! If you need any help in the future, don't hesitate to reach out again.

       

      Cheers,

      Princess

       

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