Hi dpmaceng
Thanks for your and Welcome to MYOB Community Forum.
When an employee has incorrect super details on their card file and super payments were bounced back, you may need to reverse first those returned super contributions from the incorrect super fund details then reprocess it with the correct super fund details. The entire batch would need to be reversed if the original transaction had been part of it; it is not possible to do this on an individual basis. Even though, once reversed, only the bounced-back super would need to be re-entered into the Pay Super portal, the successfully paid contributions will be recorded by going to Pay Liabilities, 'ticking' the successfully paid contributions, enter the original Payment Date, and then record. The Help Article Reversing and reprocessing superannuation payments will provide you all the information available.
Please let me know if you need further assistance.
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Best regards,
Doreen
