Forum Discussion

GlennCornish's avatar
GlennCornish
Experienced Cover User
3 years ago

Super fund not on available list

I have been given an updated Choice of Fund form for one of my employees who are with Smartsave.  The USI and fund name do not come up on the list of available funds and it still shows the old Smarts...
Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi GlennCornish,

 

Thank you for your post. 

 

As per the ATO Superfund, the fund details you've provided are not associated to a superfund, therefore will not show on our superfund list:

 

The USI you've provided is also not associated with a superfund that I can see anywhere. Please confirm with the employee the details of their superfund as these do not seem to be correct. 

 

Please let me know if I you had any further queries. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

GlennCornish's avatar
GlennCornish
Experienced Cover User
3 years ago

Hi Sam,

 

Thanks for your reply.  I have attached the form from Smartsave Superannuation with their new details on it.

 

Maybe this is a problem Smartsave needs to sort out?

 

Regards

Glenn

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi GlennCornish,

     

    Thanks for providing that attachment. 

     

    I would definitely advise the employee to contact the fund to see what is happening with these updated details as we still cannot see this USI associated with any superfund yet.

     

    If there is anything else I can assist with, do let me know. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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