Forum Discussion

umps's avatar
umps
Member
1 year ago
Solved

Super fund not showing in list to set up new employee

I'm Setting up new employee. 

Having a roadblock when attempting to set up the super details.

The required Super fund is showing in the Superannuation Funds list but not showing/not able to be selected  when setting up the individual employee super details. 

Any help would be appreciated.

Never had this problem before 

Thanks

Jen

 

 

  • umps's avatar
    umps
    1 year ago

    Thankyou.

    I solved my problem.

    I hadn't set up the Super fund in question in Payroll catergories.

    All done now. Thanks for your reply 

2 Replies

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    1 year ago

    Hi umps,

     

    If the super fund for your new employee is not shown on the list, you need to double-check the super fund information to ensure all details are accurate. This includes verifying the super fund name, ABN, USI, and any other relevant details. If the information is correct and you are still encountering issues, you may need to recreate the super fund card and reassign it to the employee. Providing you with these helpful articles below for the guide with the process.

     

     

    If you’re still unable to add super, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount to help you with this.

     

     

    Regards,

    Shella

  • umps's avatar
    umps
    Member
    1 year ago

    Thankyou.

    I solved my problem.

    I hadn't set up the Super fund in question in Payroll catergories.

    All done now. Thanks for your reply 

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