Forum Discussion

Horsehoon's avatar
Horsehoon
Experienced Cover User
3 years ago

Super guarantee stopped calculating for one employee

Hi,  Since upgradeing to STP in July - 3 week in July - one of the employees super stopped calculating.  Not sure if these 2 are related.  I do a pay run for 15 people each week and only 1 has stoppe...
  • Horsehoon's avatar
    Horsehoon
    3 years ago

    Hi,  Thanks,  yes it did have to do with age of the employee.  I got through to MYOB and after talking to a payroll specialist  and checking every box was ticked correctly - 1.5 hours later - finally figured out that the age of the employee had changed from 45 yo to 1yo - the year reverted to 2021 -  not sure how as I don't often access the employee card and no one else has access to MYOB.  MYOB are investigating how that may have happened now.   But once I changed the age back to the correct age Super worked as obviously being 1yo won't get any super.  

Catherinelr's avatar
Catherinelr
3 years ago

Hi 

I am on hold at the moment for the very same reason. I have an employee fulltime that is 17yo. His super stopped calculating in week 3. I did find though if I altered his age to 18yo it calculated it again. not sure if this will help.

  • Horsehoon's avatar
    Horsehoon
    Experienced Cover User
    3 years ago

    Hi,  Thanks,  yes it did have to do with age of the employee.  I got through to MYOB and after talking to a payroll specialist  and checking every box was ticked correctly - 1.5 hours later - finally figured out that the age of the employee had changed from 45 yo to 1yo - the year reverted to 2021 -  not sure how as I don't often access the employee card and no one else has access to MYOB.  MYOB are investigating how that may have happened now.   But once I changed the age back to the correct age Super worked as obviously being 1yo won't get any super.  

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content