Forum Discussion

Horsehoon's avatar
Horsehoon
Experienced Cover User
2 years ago

Super guarantee stopped calculating for one employee

Hi,  Since upgradeing to STP in July - 3 week in July - one of the employees super stopped calculating.  Not sure if these 2 are related.  I do a pay run for 15 people each week and only 1 has stoppe...
  • Horsehoon's avatar
    Horsehoon
    2 years ago

    Hi,  Thanks,  yes it did have to do with age of the employee.  I got through to MYOB and after talking to a payroll specialist  and checking every box was ticked correctly - 1.5 hours later - finally figured out that the age of the employee had changed from 45 yo to 1yo - the year reverted to 2021 -  not sure how as I don't often access the employee card and no one else has access to MYOB.  MYOB are investigating how that may have happened now.   But once I changed the age back to the correct age Super worked as obviously being 1yo won't get any super.  

Catherinelr's avatar
Catherinelr
User

Hi 

I am on hold at the moment for the very same reason. I have an employee fulltime that is 17yo. His super stopped calculating in week 3. I did find though if I altered his age to 18yo it calculated it again. not sure if this will help.

Horsehoon's avatar
Horsehoon
Experienced Cover User
2 years ago

Hi,  Thanks,  yes it did have to do with age of the employee.  I got through to MYOB and after talking to a payroll specialist  and checking every box was ticked correctly - 1.5 hours later - finally figured out that the age of the employee had changed from 45 yo to 1yo - the year reverted to 2021 -  not sure how as I don't often access the employee card and no one else has access to MYOB.  MYOB are investigating how that may have happened now.   But once I changed the age back to the correct age Super worked as obviously being 1yo won't get any super.  

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