I paid the super for the month and realized the figure was wrong, so i reversed it and paid again with the correct figures. The only problem is that this has now gone through the bank twice and the bank did not recognize the reversal of the first super payment. So now it appears i have paid the super twice. How would i fix this?
Hi finance12,
Just a heads up: once a pay super transaction is authorised, even if you reverse it, the payment will still go through. To actually stop the payment, you'll need to contact your bank directly.
If you want to address the first incorrect payment, you can reach out to the super fund to request a refund, or you can adjust the superannuation guarantee amount in the next pay run.
If you need any more help, please reach out to our live chat agents through our virtual assistant MOCA or submit a support request via MyAccount.
Regards,
Sai
ok option 1 is too late as its already gone through in the bank :(
How would you suggest on how to adjust the superannuation guarantee amount in the next pay run?
Hi finance12,
Checking and adjusting superannuation has detailed information to assist you with this.
Regards,
Sai
If you know the answer... how could I reconcile the reversal? as it is not in the bank statement, it wont reconcile with the bank but i also cannot delete the reversal either?
