Morning,
I have used myob super payment to pay the super. Now when I want to match it in the bank feed the payment is not there to match. I can't put a spend money to super payable as this is a double up of the payment. How do I find the matching transaction?
Hi AccountHYD,
If your MYOB super payment isn’t showing up to match in your bank feed, it’s usually just a detail out of whack. Double check how you paid the super. Make sure the dates, account, and amount are all spot on and that you paid through MYOB, not straight from your bank. If those details don’t match exactly, it won’t show up to match. Here’s a handy link that will guide you through this. If you’ve already checked all that and it’s still not showing, give our team a buzz via our virtual assistant MOCA or by sending a support ticket through MyAccount to help you sort it out.
Cheers,
Shella
