We have just started using it in preparation for the July changes. It is easy in that there is no additional entries required on another platform. The reporting is a bit trickier to navigate but is OK once you work out what you need to print. There is nothing in the payday super area.
The two things that concern me are the support, currently that seems to be restricted to being via email to the paysuper team. There is a two day wait for a reply. I have raised that concern with MYOB but there is no clear commitment to improving that. The suggestions made for a quicker response I have tried and still ended up back at the 2 day email process. Perhaps it will be better with a different problem to what we had.
The other is the processing time. That is consistently 7 days from payment. As 7 days is the compliance time there is no room for any errors. We also use 2 to authorise which means we need to be efficient with paying wages, completing the payday super and effecting both authorisations on the same day.
I still have not worked out where to see the bank account details that the payment will be deducted from. We changed bank accounts and it was trial & error to see if that had been updated. It turns out it had not which cost us $ in fees. It is a question I asked the payday super team however as my 2nd question in email and they only answered the first I let it go rather than needing to do another 2 day process for an answer.
The other security issue I have stumbled across is that with the two authorisations that does not pickup on one person having two different logins. In that scenario one person can do both authorisations.
We are persevering with it as overall it is the easiest option for us.
JillL1
I am finding the processing time an issue also. It had better improve by the 1st July.
Also trying to find out how to change bank details. No one seems to want to respond to my question regarding this. MYOB, if someone can please advise.
Hi Jo-AnneD,
You’re not alone in keeping an eye on processing times with Payday Super coming in, it’s something that needs to be tight by 1 July. To update the bank account for Pay Super, download the Pay Super Change of Details form from this link, fill it in, then email it to the address shown on it so the team can update your bank details on their side.
Cheers,
Doreen
It seems you have to complete a form and send it to MYOB to request bank details to be changed.
