Hi,
I dont normally see super payments in my bank feeds however when Care super updated their compliance statement I am seeing SuperChoice PL in my bank feeds.
I would love some help in applying it to the employee.
Thanks in advance
Hi Loppy22,
I'm not entirely sure what you're referring to. Are you trying to match a bank feed to an employee's super payment transaction? If so, you'll need to locate the transaction first to ensure the details are correct before matching it to your bank feeds. If that's not the case, we'll need more information on what you're actually doing. For further assistance, you can reach out to our support team through live chat via the virtual assistant MOCA or create a support ticket via MyAccount.
Cheers,
Princess
Hi
Thanks for you reply. I had to update one of our employees Super fund details -SuperChoice P L. Since this has been updated, I now see the Super Choice PL transactions in my bank feeds.
I beleive its in the set up but I do not know where or how to work it out.
Photos for reference.
Bank feeds awaiting
Confirmation that the Super has been applied the the relevant account/s
Hi Loppy22,
Thanks for sharing the details and screenshots. It seems the SuperChoice PL transactions are now appearing in your bank feeds, which is a good step forward.
To resolve this, you can match these transactions using the Bank Transactions feature. Here's a helpful guide that walks you through the process step-by-step: Matching bank transactions
Make sure to:
1. Verify the transactions in your bank feed.
2. Match them to the relevant superannuation payment or account.
If you need further assistance with this, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.
Regards,
Sai
