Forum Discussion
Hi there Akhilesh,
I understand that you didn't have this issue before, but now the error message "Superfund details entered are invalid". With that, could you please provide the ABN and USI/SPIN of the super fund you have on file? It would also be a good idea to check with the super fund to ensure that all details are up-to-date. Once you have the details of the super fund, you can update it and proceed with processing the payment. You can also check out this link for more information.
Best regards,
Doreen
- 5 days ago
Hi Doreen_P , I'm having the same issue with Panorama showing up as "invalid". Speaking with the company they say they are still an active fund and have made no changes to their ABN (90 194 410 365) or USI/SPIN (90194410365011). I am at a loss as to what to do from here and would appreciate your assistance.
Regards,
Lane
- Doreen_P4 days agoMYOB Moderator
Hi there lanemsanderson,
As per checking the details of the fund you've sent, it appears that it doesn't have any contribution restrictions. In that case, I'd recommend recreating the super fund and linking it to the employee. Once that's done, you can process the super payment again. You can also check this link for more information.
Best regards,
Doreen
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.