Hi MYOB With the deadline for payday super looming is there a plan to improve the support? Currently the only way to contact the payday super team is via email and then wait for a 2 day response. There is no other option. Processing to super funds is taking 7 days. How do we resolve a problem and remain compliant in a timely manner?
Same here!!
I never received any notification from MYOB that the super payment was rejected—I only found out last week.
After contacting Live Chat, MOCA, and the Super Pay team, they all asked me to wait 10 working days, which goes beyond the due date!
Hi ntoumba,
Sorry you’ve had to chase this yourself, especially with payments taking that long and no rejected-payment alerts showing up. You can also reach out to our team by jumping onto Live Chat via our virtual assistant MOCA, or by submitting a support case through My Account. This way, they can track what’s happening with your super payments and check if there are any rejections.
Cheers,
Doreen
I am also concerned about this.
I have had months were my super payment has taken 7-10 business days to be finalised and this is a serious concern.
I am also very concerned about any rejected payments. I have NEVER received notification from MYOB on a rejected payment and only stumbles on it when reconciling my bank account. This is another major concern as we are now required to fix error within 7 days.
Thanks for the reply. I did try via the chat but after spending a reasonable amount of time working through that the answer was that the query needed to go via the payday super team and the only way to contact them was via email, and wait for the 2 day return email. When that email did come it only answered one query. It also gives no priority for response, so each time we need to start again and wait our 2 days.
Can we have confidence that lodging a support case via MyAccount will be a more efficient process? Our concern is that as we transition to payday super then the demand for assistance for us and others will be higher, already it is a two day wait and the only help available is via email.
Hi JillL1,
Aside from reaching out to the Pay Super team, you can actually reach out to our team too. Jump onto Live Chat via our virtual assistant, MOCA, or submit a support case through MyAccount. It’s way more handy and means we can properly track what’s going on and push things along.
Cheers,
Doreen
Hi JillL1,
You’re absolutely right to be thinking about support with the payday super deadline coming up, timing and compliance are critical here.
At the moment, the primary contact channel for the Payday Super team is email, and response times can vary depending on the volume of cases. I completely understand how a 2-day turnaround and up to 7 days for processing to super funds can feel really challenging when you’re trying to stay compliant.
Regards,
Earl
