Forum Discussion

FITP's avatar
FITP
Member
2 years ago

Tanda & MYOB Syncing problem affecting Standard Pay

Whenever a sync happens between Tanda and MYOB for one of our clients, the base hourly hours in Standard pay resets itself. So, when we zero out the base hourly hours in MYOB the hours reappear when ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi TrudyJamo1,

Thank you for your post, and I apologize for the delayed response. I recommend reaching out directly to Tanda to address this issue. You can find their phone number in this help article by scrolling down to the bottom: Tanda

Feel free to post again, we're happy to help!
Regards,
Earl

TrudyJamo1's avatar
TrudyJamo1
Member
2 years ago

Thankyou for your suggestion, I have been in contact with Tanda, and we again removed all standard pay information. No satisfaction as  once a sync takes place the AAA's prefill again.

It is obvious that somewhere in our system AAA's is set as a default wage category, are you able to advise where this may be found, and how we can delete this, as it is not required for Tanda imports?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 year ago

    Hi TrudyJamo1,

    I apologize for the delayed response. Kindly visit this help page to see if it provides the solution you are seeking. Thank you! Tanda: Learning Centre

     

    Regards,
    Earl

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