Hi TrudyJamo1 and FITP,
MYOB contains an automation that isn’t always obvious, which causes this challenge.
Here’s how the issue occurs inside MYOB Payroll to explain how it happens:
1. Navigate to an employee profile in MYOB
2. Remove all standard pay hours and click ‘save’
3. Change the hourly rate on the same profile, leaving all standard pay hours blank and click ‘save’
4. Note that the standard pay hours (usually your weekly default of 38 hours) has returned for your default “Base Hourly” category automatically in step 3 above even though it was never entered by you
I can see MYOB has now created a warning when you follow the above steps inside MYOB, which gives users the choice of whether they want MYOB to automatically add those standard pay hours. However, that warning does not apply when a third party integration partner performs the same change via an integration.
Really, this is a MYOB design flaw, as it is opaque to MYOB users that this automation exists, and any change a third party integration makes to an employee profile appears to trigger MYOB to automatically add standard pay hours.
This gives the appearance to MYOB users that this might happen "randomly", but it is certainly not random.
While this impacts any software that integrates to MYOB Payroll, the great news is that Tanda now built a fully automated solution for this problem.
Tanda's integration now identifies when MYOB automatically adds hours to your standard pay, and returns the number back to 0 via our integration, forcing MYOB to behave in the way users would expect.
If you are having any further issues, please send the Tanda support team a message and we can help out.
Hope this is helpful.
Regards,
Phil Johnson - GM, Tanda.
Hi Phil,
Thanks for the detailed explanation. I noticed this is a 2-year-old thread, so I wanted to provide a quick update for anyone who comes across it.
This behaviour is intentional - the synchronisation between the Salary and Wages tab and Standard Pay tab helps users maintain consistent pay rates. For most payroll scenarios, when you update an employee's pay rate, you want that change to flow through to their standard pay.
MYOB has since addressed this for users working directly in the product. We now display a warning when changes would trigger this synchronisation, giving users the choice of whether to accept the automatic update.
For integration partners, the API exposes the same underlying behaviour, which means integrations need to account for this in their sync logic. It sounds like Tanda has built a solution that handles this, which is great for mutual customers.
If anyone following this older thread is still experiencing issues, please reach out to MYOB Support and we can help investigate your specific setup.
Regards,
Simon Coker
Senior Product Manager - AU Payroll, MYOB
