Team
I'm having trouble getting started with MYOB Team. After checking that the company file setup is ok, moving to the next section, only comes up with "0" employees, no results found. This was reported...
Forum Discussion
Thanks Doreen, I really appreciate your help as I haven't been very successful at all in setting this up. I followed the link you sent and this is what happens -
504 Gateway Time-out
The other problem is that although I thought I had followed the instructions to set everyone up, that is the employees, to get the app, no one seems to have received the instructions. I look forward to any advice you can send my way.
Hi, Wolfie2011
Thanks for your response.
To have the employees receive the email for instructions to download the MYOB Team app, kindly go to MYOB Team Admin Portal > Employees (make sure employees were added and correct email addresses were entered). Once done, go to Locations > Click on Create location (if no location has been set up yet and then enter the needed information) > Add the approving manager to the location > Add and invite employees to a location. Once you sent the invitation to the employees, they should receive it through their entered email address. For further steps using the MYOB Team, kindly check The Help Article Getting started with MYOB Team.
Please let me know how it goes.
Best regards,
Doreen
Many thanks Doreen. I have been through the process you have given me but I'll see if I can redo it. Cheers, Jan
Hi, Wolfie2011
Thanks for getting back to us.
Please us let know how it goes for you or if you need further assistance with this. We are happy to assist.
Best regards,
Doreen
Hi Doreen, I've gone into the app for Team, gone to the setup to make sure it doesn't have anything showing up as incorrect, removed the original information of the location, authorising manager and employees. After that I reset the location, authoriser and employees and sent out the invitation to everyone to sign in. So far, there's been stoney silence. A message has been sent to the owner/manager/authoriser to see if anyone has received the emails. I'll get back to you when I hear back from him. Kind regards, Jan.
Hi, Wolfie2011
Thanks for updating us.
We truly appreciate your prompt response. Please let us know how it goes. We are eager to hear back from you.
Best regards,
Doreen
Hi Doreen, sadly I didn't have any luck with the emails getting to the employees to sign onto teams. I'm not really sure what to do next? Is there any other advice you can give me?
Hi, Wolfie2011
Thanks for updating us about this.
Since you were able to follow the steps provided in The Help Article, but the employees did not receive the email invitation to log in to the MYOB Team app. At this point, we highly recommend checking with your IT person if the MYOB email address is blacklisted, which causes the employees not to receive the email invitation.
Please let us know how it goes.
Best regards,
Doreen
Hi, Wolfie2011
Please let us know if you still need further assistance with your concern. Don't hesitate to reach out to us. We are delighted to assist you.
Best regards,
Doreen
Hi Doreen, my apologies for the delay. I'm still waiting to hear back from my client as to his employees receiving the invitation email. I know he has received it and that's a great relief. Sadly he's a bit preoccupied as he's a baker and has the unenvieable job of starting work at 2am! I'll certainly be back in touch to let you know how it goes as I'm keen for all my clients to starting using the app.
Hi, Wolfie2011
Thanks for updating us.
Please don't hesitate to reach out if further assistance is needed. We are delighted to assist you.
Best regards,
Doreen
