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NBAccounts's avatar
NBAccounts
User
10 months ago
Solved

Terminated staff member showing not tax ready in their MyGov account

We have finalised the payroll and now an ex-employee is calling to say that their MyGov account is marked as not ready. Everything has balanced at our end and the ATO helpline is "too busy" to take ...
  • Princess_R's avatar
    Princess_R
    10 months ago

    Hi NBAccounts,

     

    Thank you for your response.

     

    It is possible that the termination could be part of the issue. When you reprocess the finalization, please make sure to undo the finalization for this certain employee, remove the termination date from the card file, and do the same with the employee termination tab under the STP reporting center before finalizing it again. Once you redo the finalization, make sure that the finalization has been accepted by the ATO and there is no error code. 

     

    Please let me know if you require any further assistance with this. I'd be delighted to help you.

     

    Cheers,

    Princess

NBAccounts's avatar
NBAccounts
User

Hi Princess

The staff member's final indicator is ticked and the reports are finalised. Unfortunately the ATO is not taking calls due to their high calls volumes so I can't check the problem. The staff member did terminate during the financial year, could that be part of the issue. I did following the step by step guide for STP finalisation.

Princess_R's avatar
Princess_R
MYOB Moderator
10 months ago

Hi NBAccounts,

 

Thank you for your response.

 

It is possible that the termination could be part of the issue. When you reprocess the finalization, please make sure to undo the finalization for this certain employee, remove the termination date from the card file, and do the same with the employee termination tab under the STP reporting center before finalizing it again. Once you redo the finalization, make sure that the finalization has been accepted by the ATO and there is no error code. 

 

Please let me know if you require any further assistance with this. I'd be delighted to help you.

 

Cheers,

Princess