Timesheet Import dropping first day

Question

I have started using the timesheet import feature in Accountright.

We import the timesheets normally, but each week the first day of the period is missing from each employees pay run.

For example, a Mon-Fri week will have accurate and consistent data, and import successfully. But the hours for Monday on each employees pay run is missing every week.

Is there are a cause and/or solution to this?

Thanks!

doreen_p · Answer

Hi Nick111,
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It sounds like you're experiencing an issue where the first day of the timesheet period is consistently missing from each employee's pay run after importing timesheets into AccountRight. This could be due to a few potential causes:
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Timesheet Format: Ensure that the timesheet import file is correctly formatted. Each day should be represented with a separate line in the CSV file, including the first day of the period. Verify that the date format and all required fields are correctly populated.
Data Validation: Validate the data in the timesheet file before importing. Ensure that there are no missing or incorrect entries for the first day of the period.
Software Update: Make sure that your AccountRight software is up to date. Sometimes, bugs or issues in older versions can cause unexpected behaviour.

You can also check this link for importing data.
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Best regards,
Doreen

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