Forum Discussion

Contributing Cover User

2 years ago

Trying to delete or reverse a pay and get error message: Something went wrong.

Brand new file.... first payroll run and it didn't STP report, there is nothing showing up in the STP reporting like the pay didn't even exist. Grrrrrrrrr........... Yes, file set up correctly for ...

Princess_R

MYOB Moderator

12 months ago

Hi 2Dally,

Thank you for your post and patience with the delayed response.

The option to delete or reverse a pay depends on whether it has been reported to the ATO. If the payment hasn't been reported, you should have the ability to delete it. Just ensure that you have selected the appropriate settings in Setup >> Preferences before deleting or reversing the payment. In your situation, I suggest clearing your AccountRight Cache and attempting to delete or reverse the payment once more. Ensure that you have the necessary roles and permissions to make changes to payroll transactions. For more information, kindly refer to the Help article, Fixing a Pay.

Please let me know if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

2Dally
Contributing Cover User
12 months ago
Hi Princess

Not helpful, I am fully aware of what should happen, very experienced in MYOB, my point was WHAT SHOULD HAPPEN WASN'T. MYOB wasn't working properly and then would crash.

So not helpful, was looking for an answer saying sorry this crash has happened before this is how you fix it??????? Or be contacted by tech support.
- Genreve_S
  MYOB Moderator
  12 months ago
  Hi 2Dally,
  
  Thanks for the information you've added.
  
  To further delve into the root cause of the error message, we kindly request you to share with us the latest diagnostic log that was generated after the error prompt. You can locate the diagnostic log by adhering to the instructions outlined in this other thread.
  
  We look forward to your response.
  
  Thanks,
  Genreve