Forum Discussion

RB73's avatar
RB73
Experienced Cover User
7 months ago

Trying to Process Payroll

Is anyone else having issues processing payroll? I use timesheets and have entered all the hours. Click on "Process Payroll" and confirm process pay period details, click the next button to move to...
  • gavin12345's avatar
    gavin12345
    6 months ago

    Hi RB73 

     

    The error message indicates there is no Street address for an employee - check any new employee to ensure their card is fully updated.

     

    FYI when you 'email' to MYOB from the crash screen, these are anonymous reports largely for internal purposes, and MYOB never responds to these.

     

    Regards

    Gavin

Princess_R's avatar
Princess_R
MYOB Moderator
6 months ago

Hi RB73,

 

Thank you for your post.

 

As of now, we have not received any reported incidents regarding issues with processing payroll.

 

To better assist you, could you provide more details about the issue? Specifically, is there any error message displayed when you attempt to move to "Employee Pays," or does the software simply close down without any notification?

 

In the meantime, you could try clearing your AccountRight cache. This often helps in resolving unexpected behaviors in the software.

 

Please let me know how you get along and if you require further assistance.

 

Cheers,

Princess

  • RB73's avatar
    RB73
    Experienced Cover User
    6 months ago

    Thanks for the reply.

     

    I have cleared the cache and still no luck.

    MYOB shutdown with a something's gone wrong.

    I have attached the error report - I also emailed to MYOB when it first happened.

     

    Cheers,

     

    Rachael

     

    • gavin12345's avatar
      gavin12345
      Ultimate User
      6 months ago

      Hi RB73 

       

      The error message indicates there is no Street address for an employee - check any new employee to ensure their card is fully updated.

       

      FYI when you 'email' to MYOB from the crash screen, these are anonymous reports largely for internal purposes, and MYOB never responds to these.

       

      Regards

      Gavin

      • RB73's avatar
        RB73
        Experienced Cover User
        6 months ago

        Thanks Gavin,

         

        Yes that was the issue.  Tall Emu CRM created a new user with no details.  Even though that card was not being paid.  Appreciated the assistance.

         

        Cheers,

         

        Rachael