trying to set up new users
Hi I have been trying to set up new users for the system, purely for Pay super. They need to be authorisers. I went through the process some months ago and the email invitation that Wayne and Sh...
Forum Discussion
Hi Sai
I would prefer not to have to use a personal email address and he seem to exist in the system as he can log in but can not see the company file. He just gets a blank page with it stating no business connected.
He needs the ability to process payroll and authorise the super payments.
I work off the desktop version, would it force the connection to the company file if he logged into the desktop version first rather than trying the browser version? thanks Duncan
Hi CCIA,
Thanks for explaining that. You're right to question it. If he can log in but is seeing "no business connected", it usually just means his access to the company file hasn't been linked up properly yet. He can try logging in via the desktop version first, sometimes that can help kick things along and prompt the file connection to come through. Worth a quick crack. That said, if he's still getting the same blank screen after that, it's likely his user access just needs a proper check on the backend. Best next step would be to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can have a closer look and fix up the access for you.
Regards,
Sai
