Forum Discussion

kimjc's avatar
kimjc
Contributing Cover User
3 years ago
Solved

Unable to add jobs because the total allocated is more than the pay item amount.

I had an issue posting my payroll today due to a grossamounterror . Posting on forum said to process the 2 pays with salary sacrifice through a browser posting. I then came up with an error message "...
  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi Michael_H and kimjc 

     

    Sorry to see that no one has offered assistance with your query.

     

    When allocating a job, the system is not able to allocate $0, so that is why if you are trying to add it to the salary sacrifice or the void pay amount, you are receiving the error.

     

    To ensure you don't get this error in the future, make sure to only allocated amounts greater than $0. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Michael_H's avatar
Michael_H
Experienced Cover User
2 years ago

I had exactly the same error while trying to post a 0 amount payroll to fix STP reporting error (online version of AccountRight).

  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi Michael_H and kimjc 

     

    Sorry to see that no one has offered assistance with your query.

     

    When allocating a job, the system is not able to allocate $0, so that is why if you are trying to add it to the salary sacrifice or the void pay amount, you are receiving the error.

     

    To ensure you don't get this error in the future, make sure to only allocated amounts greater than $0. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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