Unable to change Pay Super Authorizer
I am new to this role and have recently updated the MYOB account by transferring ownership to myself and removing the previous owner's details. I have also authorised one of my colleagues as an Admin...
Forum Discussion
Hi KC26,
Thanks for reaching out, and I’m really sorry for the trouble this has caused. I understand how urgent this is, especially with super payments needing to be processed on time. I can also see you’ve already tried multiple support channels and submitted the required Change of Details form, so I appreciate the time and effort you’ve already put into trying to get this resolved. At the moment, our team is working through a backlog of requests, which is causing longer than usual wait times. That said, your case will be picked up by the relevant team as soon as someone becomes available to assist. We appreciate your patience while this is being worked through. Once the team reviews the request, they’ll be in touch with the next steps or any updates needed to help resolve the Pay Super Administrator issue. Thanks again for bearing with us.
Regards,
Sai
I am having same issue, I am the owner myself and set up my account myself, yet can not acces sthe super paymnet page and add myself as authoriser, waited 2 hours on phone yesterday before auto disconnect, what a shame, exploring xero now.
Hi dhababox,
Sorry to hear about your experience. I've checked your account and can see a support request was already raised, and one from the support team has already helped with it. From what I can see, you were previously listed as the Creator, which wouldn’t allow you to authorise super payments. Since the support team has now reset your Pay Super application, you should now be listed as a Pay Super Administrator instead. You can also check this guide for more info on Pay Super roles and what each one can do: Set up Pay Super.
Cheers,
Doreen
