Forum Discussion

ubagels's avatar
ubagels
Member
6 days ago

Unable to process superannuation (user setup authority issue?)

I am the Owner user of the MYOB FIle and have payroll access selected under the Roles and permissions howver I am getting the following error message when trying to process super for payment.

Error message : 
"Your login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is."


Super payment

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 days ago

    Hi ubagels,

     

    Thanks for sharing the error message. Although you’re the Owner of the file, Pay Super permissions are handled separately from your usual file access. 

     

    To be able to process super payments, you’ll need to be set up in Pay Super as either an Administrator or an Authoriser. If you’re not listed there yet, your current Pay Super Administrator will need to add you through the Pay Super settings. If you’re already set up as a Pay Super Administrator and you’re still getting this message, then this will need to be checked by our team, as there are a few things on the backend that may need to be reviewed to restore your access. You can contact the team by phone, or through our virtual assistant MOCA, which can connect you with our live chat team.

     

    Cheers,

    Princess

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