Hi ubagels,
Thanks for sharing the error message. Although you’re the Owner of the file, Pay Super permissions are handled separately from your usual file access.
To be able to process super payments, you’ll need to be set up in Pay Super as either an Administrator or an Authoriser. If you’re not listed there yet, your current Pay Super Administrator will need to add you through the Pay Super settings. If you’re already set up as a Pay Super Administrator and you’re still getting this message, then this will need to be checked by our team, as there are a few things on the backend that may need to be reviewed to restore your access. You can contact the team by phone, or through our virtual assistant MOCA, which can connect you with our live chat team.
Cheers,
Princess
