Unable to change Pay Super Authorizer
I am new to this role and have recently updated the MYOB account by transferring ownership to myself and removing the previous owner's details. I have also authorised one of my colleagues as an Admin...
Forum Discussion
I am having same issue, I am the owner myself and set up my account myself, yet can not acces sthe super paymnet page and add myself as authoriser, waited 2 hours on phone yesterday before auto disconnect, what a shame, exploring xero now.
Hi dhababox,
Sorry to hear about your experience. I've checked your account and can see a support request was already raised, and one from the support team has already helped with it. From what I can see, you were previously listed as the Creator, which wouldn’t allow you to authorise super payments. Since the support team has now reset your Pay Super application, you should now be listed as a Pay Super Administrator instead. You can also check this guide for more info on Pay Super roles and what each one can do: Set up Pay Super.
Cheers,
Doreen
