Forum Discussion

MALSKim's avatar
MALSKim
Contributing User
3 years ago

Unable to connect to STP or send payslips

Hi, we have been unable to connect to STP, advising 'something went wrong at our end' for the last 3 fortnightly paycycles.   We have also been unable to email payslips for the same period.   Cou...
ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

Thank you for your post. 

 

Our investigations have found while it works in the web browser, the error happening on through the desktop application is due to not being on a supported version of windows. So if your file is online, you are able to login at app.myob.com and you should be able to report.

 

Please make sure you are on a supported version of windows for your software. If you are not on any of the listed you will need to update. You can check our system requirements here.

 

If you are on a supported version, can you please send me a Private Message containing: 

  •  Business name
  • Serial number
  • Company file ID
  • Screenshot of the windows version you are on

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