Forum Discussion

Jass89's avatar
Jass89
Contributing User
6 years ago
Solved

Bank Feeds - Unable to Connect Still!

Hi, 

 

Still getting the "Unable to Connect" when I try to Get Bank Feeds? Please can you fix this asap as its been nearly a week with this problem happening on and off.

 

Thank you

Jasmine

  • SharonSL's avatar
    SharonSL
    6 years ago

    Hi Theresa,

     

    I just tried that now, didn't work.

10 Replies

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  • Hi Jass89 

     

    Are you still unable to get bank feeds? There might be a bit of a backlog but this was resolved a few hours ago. Please log out and log back in to see if you can receive them now. Please subscribe to Bank Feeds: Unable to Connect 15/10/2019 to be updated throughout the day if there is a change. 

     

    Let me know if there are still issues. Sorry for the inconvenience and delay with this. 

  • SharonSL's avatar
    SharonSL
    Trusted Cover User
    6 years ago

    I haven't gotten my feeds for yesterdays transactions yet either :( :( :(

  • Theresa_D's avatar
    Theresa_D
    Former Staff
    6 years ago

    Hi SharonSL 

     

    Did you try logging out/in as mentioned above? There is a backlog at the moment but bank feeds should be working again. 

     

    Let me know how you go with this. 

  • SharonSL's avatar
    SharonSL
    Trusted Cover User
    6 years ago

    Hi Theresa,

     

    I just tried that now, didn't work.

  • DonnaFyfe's avatar
    DonnaFyfe
    Experienced Cover User
    6 years ago

    Theresa

     

    I also have same issue and have logged out several times and there are no feeds and it comes back with an error

  • dawnm's avatar
    dawnm
    6 years ago

    We are still having issues accessing an ANZ trading account. Still hasn't updated a 15:56 WST

  • SharonSL's avatar
    SharonSL
    Trusted Cover User
    6 years ago

    They STILL aren't through! Please resolve!

  • Steven_M's avatar
    Steven_M
    Former Staff
    6 years ago

    Hi dawnm 

     

    Having a look at your bank feeds, I can see that you have managed to receive the transactions up until 12/10/2019. At the time of posting, I can see that we do have 15 transactions (across 2 accounts (another 2 have no new transactions)) to be collected, these transactions are dated 14 & 15/10/2019.

     

    Love to know how you get on with collecting those transactions.

  • Steven_M's avatar
    Steven_M
    Former Staff
    6 years ago

    Hi SharonSL 

     

    Taking a look at your bank feeds, it does look like you have managed to collect the latest transactions for your bank feeds. 

    Don't hesitate to get in touch if you require further assistance.

  • SharonSL's avatar
    SharonSL
    Trusted Cover User
    6 years ago

    2 days worth finally came through together....  would be nice if they came through daily as they used to - most of the time.  

     

    Is there an explanation for the recent issues since last week???