Forum Discussion

CBS-Helen's avatar
CBS-Helen
Experienced Cover User
2 years ago

Unable to process first pay for July 23

Hello Not able to process the first pay for July23 for my Client. Takes us through the process then like displays 0.00 processed for bank/cash/electronic. Not sure what is going on. We have tried...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi All

 

Thanks for your post.

 

If you recently upgraded your file to 2023.5 the default Pay cycle that will appear would be Bonus/Commission and it will lead to zero amount in the Processing pay screen. Kindly process a pay run again and make sure to select the correct Pay cycle. 

 

Also, when you tried to process the pay runs, did you receive any error message? Kindly attach a copy of your Diagnostic Log so I can investigate this further on my end. To get the Diagnostic Log, please check this link.

 

Please let me know how it goes.

 

Best regards,

Doreen

Debbie63's avatar
Debbie63
2 years ago

Hi,

Please see attached snip of what shows when I have tried to process a pay. I have tried to process the payroll twice today and both times they have shown zero even though the verification report showed the figures. This is not acceptable as our employees need to be paid today.

When will this issue be rectified?

 

Debbie

 

 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi Debbie63 

     

    Thanks for this. 

     

    I have seen the screenshot. Could please take a screenshot as well of the Pay Period window? Please refer to the screenshot below. Kindly make sure to select the correct Pay cycle.

     

                         

     

    And in next page the Employee Pays, please make sure that an amount is entered for each employee especially a total amount in the Net Pay column. If you can confirm that everything is field out correctly but still the same thing showing in Process Payments window, please attach your Diagnostic Log.

     

    Best regards,

    Doreen

    • Debbie63's avatar
      Debbie63
      2 years ago

      Hi Doreen

       

      Please see attached snip. I tried to process the wages both ways. The first time by accident with the bonus/commission. Nothing recorded both times. Thankfully the verification report worked and I had saved that. 

      When will this problem be rectified?

       

      Debbie63

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi Debbie63 

         

        Thank your for the screenshot. 

         

        At this point, please send me a private message with the following details: 

         

        • Serial number
        • Name of primary contact and email address
        • Business name
        • Company File ID (Help > About MYOB AccountRight)

         

        Best regards,

        Doreen

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