Unable to process first pay for July 23
Hello Not able to process the first pay for July23 for my Client. Takes us through the process then like displays 0.00 processed for bank/cash/electronic. Not sure what is going on. We have tried...
Forum Discussion
Hi,
Please see attached snip of what shows when I have tried to process a pay. I have tried to process the payroll twice today and both times they have shown zero even though the verification report showed the figures. This is not acceptable as our employees need to be paid today.
When will this issue be rectified?
Debbie
Hi Debbie63
Thanks for this.
I have seen the screenshot. Could please take a screenshot as well of the Pay Period window? Please refer to the screenshot below. Kindly make sure to select the correct Pay cycle.
And in next page the Employee Pays, please make sure that an amount is entered for each employee especially a total amount in the Net Pay column. If you can confirm that everything is field out correctly but still the same thing showing in Process Payments window, please attach your Diagnostic Log.
Best regards,
Doreen
Hi Doreen
Please see attached snip. I tried to process the wages both ways. The first time by accident with the bonus/commission. Nothing recorded both times. Thankfully the verification report worked and I had saved that.
When will this problem be rectified?
Debbie63
Hi Debbie63
Thank your for the screenshot.
At this point, please send me a private message with the following details:
- Serial number
- Name of primary contact and email address
- Business name
- Company File ID (Help > About MYOB AccountRight)
Best regards,
Doreen
Hi AdminWW
Thanks for your post.
Since you did not receive an error message while processing the pay run and it's just $0 in the Process Payments window, please send me a private message with the following details:
- Serial number
- Name of primary contact and email address
- Business name
- Company File ID (Help > About MYOB AccountRight)
Best regards,
Doreen
