Forum Discussion

jorge's avatar
jorge
Experienced Cover User
3 years ago

Unable to record payrun

Been in the queue for last evening and whole of this morning.    - Tried clearing the cache. - Tried different computers & location.  
AccountRight
payrun
timeout
  • jorge's avatar
    jorge
    3 years ago

    Hi Melissa

     

    Thanks for the response. As I called in the helpdesk team the 3 time. They mentioned the AccountRight Plus cloud was not able handle the load. We can either

     

    1) split the payroll in different fragments (record payrun a few times)

     

    2) upgrade to MYOB Advance which the MYOB Advance cloud has better infructure allowing bigger data to be process over MYOB cloud (including server bandwidth which the support suspect is the issue) - I have also been spoken to MYOB Sales Zaki and he verbally confirmed the fact

     

    3) Stop using MYOB cloud for payrun and use local MYOB instead.

     

    Thank you.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi jorge, 

 

Sorry to see that no one has replied to you yet, if you're still experiencing this please close down AccountRight and clear your AccountRight cache. Once cleared are you able to record the pays ?

  • jorge's avatar
    jorge
    Experienced Cover User
    3 years ago

    Hi Melissa

     

    Thanks for the response. As I called in the helpdesk team the 3 time. They mentioned the AccountRight Plus cloud was not able handle the load. We can either

     

    1) split the payroll in different fragments (record payrun a few times)

     

    2) upgrade to MYOB Advance which the MYOB Advance cloud has better infructure allowing bigger data to be process over MYOB cloud (including server bandwidth which the support suspect is the issue) - I have also been spoken to MYOB Sales Zaki and he verbally confirmed the fact

     

    3) Stop using MYOB cloud for payrun and use local MYOB instead.

     

    Thank you.

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