Forum Discussion

Mummsy's avatar
Mummsy
Experienced Cover User
3 years ago
Solved

Unable to reverse super payment

Today I attempted to reverse my super payment to reprocess it as 1 super fund has recently changed. I went to Manage Payments, clicked on the Payment arrow. Then I clicked on Edit and Reverse pay Su...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Mummsy 

    We are aware of this issue where users can be presented with this error incorrectly. Our teams are working on fixing this permanently, in the meanwhile, please untick the lock period preference, reverse the super payment and then tick the lock period back again.


    Let us know if you have further questions on this.

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi Mummsy 

We are aware of this issue where users can be presented with this error incorrectly. Our teams are working on fixing this permanently, in the meanwhile, please untick the lock period preference, reverse the super payment and then tick the lock period back again.


Let us know if you have further questions on this.

  • Sal999's avatar
    Sal999
    Contributing Cover User
    3 years ago
    Hi Komal, I have just started having the same problem with the lock periods for a super payment reversal. It has not happened with other super reversals i have processed the past few months, it has just started. I understand the solution you have given previously but due to my company security protocols I will not be able to do that. How else can this be reversed & paid? What the the time frame for the fix to be in place? Please advise. Thanks
    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi Sal999 


      As the super payment reversals are getting blocked due to the lock date preference, the only workaround would be unticking the preference temporarily, processing the reversal and then ticking it back again. If you do not have the permissions to do so, I would recommend getting it arranged from the Administrator or Owner of the file. 

      • Sal999's avatar
        Sal999
        Contributing Cover User
        3 years ago

        Thanks for youre reply.

         

        Unfortunatly my company will not allow the lock periods setting to be removed as it presents too much risk for transations going into incorrect periods.  So until MYOB fixes this glitch, I am in a very difficult situation.

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