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LKJAMES17's avatar
LKJAMES17
Contributing User
14 days ago

Unprocessed Timesheet won't disappear

Hi There,

 

We have an unprocessed timesheet sitting in myob when running the unprocessed timesheets report, however when I go to that employee's timesheet for that week end 04/03/2025 there is no unprocessed hours for that employee that I can see. I'm not sure how this has happened. I have tried processing a void pay dated the same date as the timesheet but that has not fixed the issue. Is there any way to clear/delete this unprocessed timesheet?

 

PDF Pictures attached for reference.

 

thank-you.

 

1 Reply

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    13 days ago
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    Hi LKJAMES17,

     

    Looks like your issue with the unprocessed timesheet might be a bit tricky to solve here. Your best bet would be to reach out to our support team for a thorough investigation. You can create a support case via MyAccount or chat live with our agents through our virtual assistant, MOCA. Be sure to include all the details and screenshots of what you’ve tried so far to help them assist you better. Thanks and good luck!

     

    Cheers,

    Princess

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disappear","id":"message:890776","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:201836"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:890776"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:890776"},"body":"

Hi There,

 

We have an unprocessed timesheet sitting in myob when running the unprocessed timesheets report, however when I go to that employee's timesheet for that week end 04/03/2025 there is no unprocessed hours for that employee that I can see. I'm not sure how this has happened. I have tried processing a void pay dated the same date as the timesheet but that has not fixed the issue. Is there any way to clear/delete this unprocessed timesheet?

 

PDF Pictures attached for reference.

 

thank-you.

 

","body@stringLength":"574","rawBody":"

Hi There,

 

We have an unprocessed timesheet sitting in myob when running the unprocessed timesheets report, however when I go to that employee's timesheet for that week end 04/03/2025 there is no unprocessed hours for that employee that I can see. I'm not sure how this has happened. I have tried processing a void pay dated the same date as the timesheet but that has not fixed the issue. Is there any way to clear/delete this unprocessed timesheet?

 

PDF Pictures attached for reference.

 

thank-you.

 

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Unprocessed Timesheet won't disappear","moderationData":{"__ref":"ModerationData:moderation_data:890802"},"body":"

Hi LKJAMES17,

\n

 

\n

Looks like your issue with the unprocessed timesheet might be a bit tricky to solve here. Your best bet would be to reach out to our support team for a thorough investigation. You can create a support case via MyAccount or chat live with our agents through our virtual assistant, MOCA. Be sure to include all the details and screenshots of what you’ve tried so far to help them assist you better. Thanks and good luck!

\n

 

\n

Cheers,

\n

Princess

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2025-03-19T13:51:32.745+11:00","lastPublishTime":"2025-03-19T13:51:32.745+11:00","metrics":{"__typename":"MessageMetrics","views":12},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:890776/message:890802","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1069","rawBody":"

Hi ,

\n

 

\n

Looks like your issue with the unprocessed timesheet might be a bit tricky to solve here. Your best bet would be to reach out to our support team for a thorough investigation. You can create a support case via MyAccount or chat live with our agents through our virtual assistant, MOCA. Be sure to include all the details and screenshots of what you’ve tried so far to help them assist you better. Thanks and good luck!

\n

 

\n

Cheers,

\n

Princess

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